The Energy Conscious LLC
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Copyright ©2009 The Energy Conscious LLC. All Rights Reserved.
Shipping & Returns
My money, my planet
ORDER PROCESSING INFORMATION
Payment:
The Energy Conscious (TEC) accepts payment by MasterCard, VISA, Discover, or American Express.
All transactions are in U.S. Dollars. We preauthorize orders before shipping, but do not apply charges
to customer credit cards until after the order has shipped. As an additional security measure, we do not
retain your credit card information after your transactions complete.
Shipping:
Shipping charges are based on the delivery location and order weight. TEC offers shipping via both
United States Postal Service (USPS) and United Parcel Service (UPS). Most orders for in-stock
products ship within one business day if orders are received by 1 p.m Eastern Time. Orders received
either Saturday or Sunday will be considered Monday orders. Currently, our sales are limited to the
United States. However, we are making the necessary infrastructure changes to accommodate sales to
Canada and international sales. Stay in touch with us as we will make an announcement on this in due
time.
If you are shipping with UPS you will be able to track your order as soon as shipment is confirmed by
United Parcel Service. Our e-mail will provide you with a link to UPS where you will enter your order
number and UPS will give you information on the shipment status of your order.
Packaging:
Almost everything we do have an impact on the environment. At TheEnergyConscious.com we are
sensitive to that fact and strive to reduce both our customers’ and our own environmental impacts. We
primarily use 100% recycled polystyrene peanuts for packaging, and encourage you to recycle these
peanuts. For locations of peanut recycling centers see the recycling sections of www.flopak.com, www.
epspackaging.org or call the Peanut Hotline at 800-828-2214. Many Mail Boxes Etc® and The UPS
Store™ locations also accept clean foam peanuts for recycling.
Back-orders:
If products are on backorder we will provide you with an estimated ship date for the back-ordered
products, usually by e-mail. Even if all products can not be shipped at one time, the total shipping
charge will never exceed the shipping quote provided during checkout.
Order Modifications/Cancellations:
Customers wishing to change or cancel orders should call toll free (888)405-6064, locally (202)640-
2570, or e-mail support@theenergyconscious.com. Please be sure to reference your order number (e.
g. ETC3456) in the e-mail.
RETURNS INFORMATION:
Please open and inspect your order within 2 days of receipt. If you need to initiate a return please send
an e-mail to support@theenergyconscious.com or call toll free (888)405-6064, locally (202)640-2570
for a return materials authorization (RMA) number prior to returning products. Returns sent COD will
not be accepted.
After an RMA number is obtained, please download, complete, and submit the following PDF form:
Return Materials Authorization (RMA) Form (PDF)
General Item Returns:
- Eligible Time Period: 30 days from delivery date
- Non-Eligible Items: caulks, foams, mastic, tapes, and items that are not in original condition
We want you to be satisfied with the products purchased from us, but are unable to refund products
that have been installed, for which the original packaging has been destroyed, or that are otherwise not
in original condition and resalable. You are responsible for returning products in a safe, unbroken
condition, so please pack returns carefully. You may want to insure returns of valuable merchandise.
Upon receipt and satisfactory condition of original condition, a credit equal to the product purchase
price will be issued to you through the same payment method you used to pay for the order.
Incorrectly Shipped Orders:
- Eligible Time Period: 2 business days from delivery date
Depending on the original method of shipment we will either issue a UPS Call Tag or send a prepaid
return address label for you to return the incorrectly shipped merchandise. We will ship a new order for
the correct merchandise within one business day.
Damaged Item Returns:
- Eligible Time Period: 2 business days from delivery date
If an order has arrived damaged you should notify both thenergyconscious.com and the carrier within 2
business days. All packaging should be kept because the carrier may choose to inspect the damaged
goods and shipping box at the delivery address. Theenergyconscious.com will issue a credit to the
customer pending confirmation from the carrier. We may or may not request return of the damaged
goods. If we do request that the goods be returned, we will either issue a UPS call tag or provide a
prepaid return address label to be used for returning those items damaged in transit.
Defective Item Returns:
- Eligible Time Period: 1 year from delivery date (unless otherwise noted)
Depending on the original method of shipment we will either issue a UPS Call Tag or send a prepaid
return address label to you for return of the merchandise. A credit will be issued when the defective
items are received. You are not responsible for the cost of return of defective merchandise when a UPS
Call Tag or prepaid return address label is used. You are responsible for the cost of return shipping if
you do not use one of these methods. If the merchandise fails during the manufacturer's product
warranty, but after one year from the purchase date, Theenergyconscious.com reserves the right to
refer you to the manufacturer for replacement of the failed product.
Payment:
The Energy Conscious (TEC) accepts payment by MasterCard, VISA, Discover, or American Express.
All transactions are in U.S. Dollars. We preauthorize orders before shipping, but do not apply charges
to customer credit cards until after the order has shipped. As an additional security measure, we do not
retain your credit card information after your transactions complete.
Shipping:
Shipping charges are based on the delivery location and order weight. TEC offers shipping via both
United States Postal Service (USPS) and United Parcel Service (UPS). Most orders for in-stock
products ship within one business day if orders are received by 1 p.m Eastern Time. Orders received
either Saturday or Sunday will be considered Monday orders. Currently, our sales are limited to the
United States. However, we are making the necessary infrastructure changes to accommodate sales to
Canada and international sales. Stay in touch with us as we will make an announcement on this in due
time.
If you are shipping with UPS you will be able to track your order as soon as shipment is confirmed by
United Parcel Service. Our e-mail will provide you with a link to UPS where you will enter your order
number and UPS will give you information on the shipment status of your order.
Packaging:
Almost everything we do have an impact on the environment. At TheEnergyConscious.com we are
sensitive to that fact and strive to reduce both our customers’ and our own environmental impacts. We
primarily use 100% recycled polystyrene peanuts for packaging, and encourage you to recycle these
peanuts. For locations of peanut recycling centers see the recycling sections of www.flopak.com, www.
epspackaging.org or call the Peanut Hotline at 800-828-2214. Many Mail Boxes Etc® and The UPS
Store™ locations also accept clean foam peanuts for recycling.
Back-orders:
If products are on backorder we will provide you with an estimated ship date for the back-ordered
products, usually by e-mail. Even if all products can not be shipped at one time, the total shipping
charge will never exceed the shipping quote provided during checkout.
Order Modifications/Cancellations:
Customers wishing to change or cancel orders should call toll free (888)405-6064, locally (202)640-
2570, or e-mail support@theenergyconscious.com. Please be sure to reference your order number (e.
g. ETC3456) in the e-mail.
RETURNS INFORMATION:
Please open and inspect your order within 2 days of receipt. If you need to initiate a return please send
an e-mail to support@theenergyconscious.com or call toll free (888)405-6064, locally (202)640-2570
for a return materials authorization (RMA) number prior to returning products. Returns sent COD will
not be accepted.
After an RMA number is obtained, please download, complete, and submit the following PDF form:
Return Materials Authorization (RMA) Form (PDF)
General Item Returns:
- Eligible Time Period: 30 days from delivery date
- Non-Eligible Items: caulks, foams, mastic, tapes, and items that are not in original condition
We want you to be satisfied with the products purchased from us, but are unable to refund products
that have been installed, for which the original packaging has been destroyed, or that are otherwise not
in original condition and resalable. You are responsible for returning products in a safe, unbroken
condition, so please pack returns carefully. You may want to insure returns of valuable merchandise.
Upon receipt and satisfactory condition of original condition, a credit equal to the product purchase
price will be issued to you through the same payment method you used to pay for the order.
Incorrectly Shipped Orders:
- Eligible Time Period: 2 business days from delivery date
Depending on the original method of shipment we will either issue a UPS Call Tag or send a prepaid
return address label for you to return the incorrectly shipped merchandise. We will ship a new order for
the correct merchandise within one business day.
Damaged Item Returns:
- Eligible Time Period: 2 business days from delivery date
If an order has arrived damaged you should notify both thenergyconscious.com and the carrier within 2
business days. All packaging should be kept because the carrier may choose to inspect the damaged
goods and shipping box at the delivery address. Theenergyconscious.com will issue a credit to the
customer pending confirmation from the carrier. We may or may not request return of the damaged
goods. If we do request that the goods be returned, we will either issue a UPS call tag or provide a
prepaid return address label to be used for returning those items damaged in transit.
Defective Item Returns:
- Eligible Time Period: 1 year from delivery date (unless otherwise noted)
Depending on the original method of shipment we will either issue a UPS Call Tag or send a prepaid
return address label to you for return of the merchandise. A credit will be issued when the defective
items are received. You are not responsible for the cost of return of defective merchandise when a UPS
Call Tag or prepaid return address label is used. You are responsible for the cost of return shipping if
you do not use one of these methods. If the merchandise fails during the manufacturer's product
warranty, but after one year from the purchase date, Theenergyconscious.com reserves the right to
refer you to the manufacturer for replacement of the failed product.
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1-888- 405-6064
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